If you’ve paid your WebSpace Internet bill recently, you may have noticed things feel a little faster and more transparent. That’s because we’ve moved our billing, PPPoE, and Hotspot account management onto a new platform called XpressRADIUS — and we wanted to explain what that actually means for you.
What is XpressRADIUS?
XpressRADIUS is a modern ISP billing and network management system, built specifically for internet service providers like us here in Kenya. It connects directly to our MikroTik network equipment, which means the moment you pay, your connection is verified and restored automatically — no waiting for someone on our end to manually flip a switch.
What changes for you
Nothing about how you use your PPPoE or Hotspot connection changes. What improves is what happens behind the scenes:
- M-Pesa payments are matched to your account instantly, so your internet comes back on within seconds of paying, not minutes.
- Our support team can see your real connection status, data usage, and billing history in real time when you call — no more “let me check and call you back.”
- Renewal and expiry reminders go out automatically, so fewer surprises when your package is about to run out.
- Whether you’re on a fixed PPPoE home or office connection, or buying prepaid Hotspot vouchers, both run through the same reliable system.
Built in Kenya, for ISPs like us
XpressRADIUS was actually developed by the same team behind WebSpace Internet, originally to solve our own billing headaches — and it’s now being used by other internet service providers across the region too. You can read more about the platform itself at xpressradius.com.
Questions?
If anything about your account looks unfamiliar or you have questions about a recent payment, give us a call on 0702 447 334 and we’ll walk you through it.